Returns & Exchanges

Return & Exchange Policy

The Lab SSP does not offer refunds. If for any reason you are not completely satisfied please contact our returns department hello@thelabssp.com to arrange the return.  We are happy to offer a refund on all goods returned to us within 14 days of purchase provided they are in their original packaging, unopened and unused condition. 

Due to hygiene reasons, we cannot refund, replace, or accept for return any item that has been opened, used, sampled or “accidentally spilled” after opening. For defective products, please see below.

Please note: we are unable to offer exchanges or refunds for products due to skin irritation. The Lab SSP LLC is not responsible for the misuse or incorrect application of products sold on this site. There is no way to verify (except through extensive testing by a certified dermatologist or medical expert) that a specific product or combination of products purchased from thelabssp.com has caused a negative skin reaction, particularly when used in conjunction with other skincare brands or products that are known to cause irritation to the skin (e.g. retinols, creams, lotions, serums, exfoliants, soap, etc.). In the rare instance you believe you’ve had an allergic reaction to a product, please discontinue use of the product immediately and seek advice from a medical dermatologist.

Damaged & Defective Items

While we make every effort to package our orders to arrive safely, every so often a package may be damaged by the carrier. If you receive a package that has been damaged in shipping, please email hello@thelabssp.com immediately upon of receipt of your package. Do Not Open the package! Once you have opened the package we have no way to verify if an item was lost/damaged during shipment or after the package was delivered and therefore cannot make a determination to process a refund or replacement. For packages that have been damaged in transit, USPS will typically bag it and/or include a note that the package has been damaged. Please note that we are unable to process a claim, refund, or replacement without this notice. If your package is damaged and is missing the notice, do not open the package, instead, you must take it to your local post office and/or ask your mail carrier to issue a notice that the package was delivered damaged. Without the notice from USPS that a package was delivered damaged, we are unable to process claims, refunds, or replacements.

Damaged, Defective or Leaking Products

All products are shipped in the exact same condition as received from the manufacturer. We do not open, test, or otherwise sample any products that are available for retail sale. Please email hello@thelabssp.com within three days of receipt of your package if you have received a damaged or defective product. Please provide a detailed description and pictures of the damaged/defective item.  Items which are returned and found to be in perfect condition upon inspection (i.e. not defective) will not be eligible for replacement or refund. Please note: a small amount of leakage around the cap area from certain products may be visible after shipment, this is usually normal (spillover from the filling process often times gets trapped in the cap or lid).